The Basics of an Employee Assistance Program (EAP)

Employee Assistance Programs (EAPs) are employee benefit programs designed to benefit both employers and employees. EAPs can help businesses address productivity issues by helping employees identify and resolve personal concerns that could affect their work performance.  EAPs usually provide short-term counseling and referral services for employees and families. They may also include assessments in person and by telephone and wellness education.


Services provided to individuals include:

  • Mental health
  • Substance abuse
  • Personal issues such as divorce and parenting
  • Information on work/life supports, such as locating care givers for elderly parents or children and financial planning
  • Wellness and health promotion services
  • Work-related support like career counseling

The majority of Fortune 500 companies offer EAPs that help with health and productivity. EAPs enhance the effectiveness of employees and the workplace through prevention, identification and resolution of issues. EAPs maintain and improve employees’ health and productivity, help retain valued employees and help return employees to work after illnesses or injuries.  EAPs contribute to: 

  • Decreased time off
  • Reduced accidents and fewer workers’ compensation claims
  • Greater employee retention
  • Fewer labor disputes
  • Significantly reduced medical costs 
A study conducted by M. Attridge demonstrated that when EAP services are provided, 60% of cases avoided work loss with an average savings of 17 hours per case. Seventy two percent of these people also showed improved work productivity with an average gain of 43%.  
EAPs help employees identify and resolve personal issues before they have serious medical, family, or workplace consequences, which make both financial and business sense. Services are usually pre-paid by the employer and free to the employee and their household members. 
Employers are integrating services and resources to support employees’ overall physical and mental health by expanding EAP services to include disease management, preventive health care and other work/life and human resource initiatives. 
 This article is intended to provide accurate and authoritative information on the subject matter covered. It is distributed with the understanding that FBMC is not rendering professional or medical advice and assumes no liability in connection with its use.


Employee Assistance Programs
Employee Assistance Programs (EAPs) increase productivity and employee satisfaction by taking care of employees, their families, and your company. They are shown to resolve...

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